Land Management FAQ
I just need a land question answered, where can I find information?
This Knowledge Base has many searchable topics. Friends
and other Residents are often ready to share a wealth of knowledge and
advice.
How do I address a concern with Linden-owned land?
Residents with a Basic account should go to Help Island and talk to someone there. If you have a Premium account,
you can submit a support ticket through the Solution Finder with the
tag "[Linden Land]" in the topic. Always include the exact location
that needs to be investigated by including the region name and grid
location. Issues that can be addressed like this would include:
- Parcel settings, such as littered plots without auto return enabled or plots that should have scripts enabled, etc.
- Parcel encroachment, when the offending item, usually trees and grasses, are owned by Governor Linden.
- Land that is owned by Governor Linden that appears to have been abandoned by a Resident.
- Broken Linden content such as phantom roadway or malfunctioning trains, etc.
Can I buy this land?
Generally speaking, land will need to be made available to
all Residents via an auction. We are not able to just sell land to the
first person that asks about it. Exceptions can be made if the plot is
relatively small and the requestor has a logical claim to it. For
example, if a thin strip extends into an owned plot or a plot is
completely surrounded. Talk to someone on Help Island, submit a Support
ticket, or initiate a Live Chat session (available to Premium account
holders) to make these inquiries.
Land that is owned by Governor Linden and named "Protected Land" will not generally be sold to Residents or terraformed.
How do I address parcel encroachment?
If you have an object on your land that belongs to someone
else and you are unable to return it using the land tools, please IM
the owner of the object first and ask to have it removed. Give them
some time to respond. You can also ask the owner of the neighboring
land to remove the object or the group officers if it's group land. If
all routes have been tried and there's still no resolution, then talk
to someone on Help Island, submit a Support ticket detailing the exact
location (region and grid numbers) and problem, or initiate a Live Chat
session (available to Premium account holders).
Tips for talking to people on Help Island or submitting Support tickets
The easier you make it for us to understand your problem
and respond, the more likely your support experience will go well. Here
are some tips to bear in mind when contacting Support.
- Please provide the full region name, with the correct spelling, and
the coordinates to the plot or object that needs our attention. Both
will be shown at the top, in the middle of your screen.
- Good subject lines help a lot. Make the subject very clear, and indicate the type of query you have.
'Please Help!' is a lot less helpful than...
'[Linden Land] Linden land at Ambleside 30,70 needs autoreturn enabled' is much better.
- If you're submitting a ticket about a previous support ticket, then
including that ticket will help us tie the two together. If you really
can't find it, then telling us when the previous ticket was submitted
can also help.
This FAQ does not answer my question!
Residents with a Basic account should go to Help Island and talk to someone there. If you have a Premium account, you can submit a support ticket or initiate a Live Chat session through the Solution Finder.
